Returns, Exchanges, and Shipping

Refunds / Returns / Exchanges / Cancellations

Unfortunately we do not offer returns, refunds or exchanges. All sales are final. We do not accept cancellations on orders.

Please do not return the product back to the shipping address as a refund, exchange or cancellation will not be honored.

Please contact us at royceandoak (at) gmail.com should you have any of the following concerns:
  • Inquiries regarding the types of materials used in the making of Royce and Oak products
  • If your item is defective or damaged 
  • Shipping is taking longer than the guidelines listed below
  • Valid concerns or problems regarding your order
Shipping guidelines

Most all products are ready to ship and will be sent within 1-2 business days from Canada. Weekends and Statutory Holidays are not included in these guidelines. You will be responsible for paying for your own shipping costs. Shipping costs are non-refundable.

Estimated shipping times:
Canada 1-3 weeks
United States: 2-4 weeks
Rest of the World: up to 12 weeks
These are shipping estimates and cannot be guaranteed. Once the package leaves Royce and Oak you will be notified.

Customs and import taxes
Buyers are responsible for any customs or import taxes that may apply. Royce and Oak is not responsible for delays due to customs.

Royce and Oak reserves the right to change these policies or guidelines any time and without notice. Please contact us should you have any questions.